Dear Customers,

In order to increase core network capacity, on the 20th Nov at 23:00 until 21st Nov at 04:00, TNP will be undertaking router maintenance at one of our key peering interconnect locations in London.

Most customers should not experience significant disruption from these works as traffic will re-route onto alternative paths within the TNP network, but Internet, HSCN and Cloud services can be considered at-risk during this window. WAN services, point-to-point circuits and customers with diverse links should not be affected, except in specifically notified cases which will follow this general announcement.

UPDATE 20/11/24 23:00 - This work is now commencing as planned.

UPDATE 21/11/24 01:15 - All work has now completed successfully. Any customers still experiencing issues are requested to follow normal support channels or contact support@tnp.net.uk 08456 800 659